Returns and Refunds Policy

1. Introduction

Bobospay strives to provide you with a positive shopping experience. However, we understand that you may wish to return items. This policy describes the conditions under which we accept returns and issue refunds for items purchased on Bobospay on behalf of its sellers, and also specifies when returns or refunds will not be accepted.

2. Return Period and Conditions for Acceptance of Returns

Sellers on Bobospay generally offer returns for most items within 7 days post delivery.

Returns are not accepted for any reason whatsoever after the returns period has lapsed, though this does not affect legal rights against the seller.

Reason for Return	Applicable Product Category
I changed my mind	All product categories except: Product categories that cannot be returned for health and hygiene reasons, as further detailed in Section 3 below, include: detergent packs and tablets, drinks, stationery, beverages, drugs, food supplements, underwear, beach & swimwear, makeup, body shop, facial skincare, hygiene, hand, feet, and nail care, fragrances, fabric deodorizer, haircare, health and relaxation, adult, and groceries. Events Tickets and Software Products with broken seals or missing tags
Size is correct but doesn't fit as expected	Clothing and shoes only
Item stopped working well after usage	All product categories except: Clothing Sport & fitness Consumables
Item received broken or defective	All product categories
Packaging was damaged	All product categories
Item received with missing parts or accessories	All product categories
Item received used or expired	All product categories except software
Item seems to be fake/unauthentic	All product categories
Wrong item/colour/size/model	All product categories

3. Items that cannot be returned

We do not accept returns of certain product categories for health and hygiene reasons. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item, a damaged or defective item, or a fake or inauthentic item.

We do not accept returns of customized items, items you have damaged after delivery, or used/worn items unless they became damaged or defective after reasonable use.

4. Packaging returns

When returning an item for any reason, you must do so in the exact condition you received it from Bobospay, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can't get damaged on the way.

5. Refunds

If we accept your return, we aim to refund you the purchase price of the item within the period stated on the return timelines page. For incorrect, defective, or damaged items, you will also be refunded for the delivery costs.

6. Rejected return and refund requests

All items are inspected on return to verify the reasons provided. If your return request is not approved, we will make two re-delivery attempts. If unsuccessful, you must collect the item within 60 days, failing which the item will be forfeited.

7. No exchange

We do not offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.

8. Further information

For further information, please visit any of the following pages: